Description

Company Description

About Us

Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet's resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe.

At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard.

Join us in shaping a better future through technology that matters.

Job Description

About the Role

The Customer Project Manager plays a key role in delivering TOMRA's recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle - from technical support in the pre-sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA's internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA's advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre-sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on-time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.

Qualifications

What you bring to the team

• Native Japanese speaker with strong English communication skills.
• Proven experience managing customer communication and complex technical projects (5+ years).
• Strong coordination, organizational, and stakeholder-management skills.
• Self-driven, structured, and comfortable handling complex tasks.
• Able to read mechanical drawings and electrical wiring diagrams.
• Proficient in MS Office and digital platforms such as ERP/CRM.
• Comfortable working in waste treatment environments (dust, odor).
• Willing to travel domestically and internationally (approx. 50%).

Your Background

• Bachelor's or Master's degree in engineering or a related technical field (electrical, mechanical, electromechanical, waste treatment, etc.).
• Experience working with technical teams, customers, and external partners.
• Understanding of industrial processes and complex plant configurations.
• Driver's licence required

Additional Information

Why TOMRA

• Work with innovative technology that drives real environmental impact.
• Join a global team of passionate experts committed to sustainability and circularity.
• Be part of a dynamic, international environment with strong growth opportunities.
• Contribute to shaping the future of resource recovery in Japan.

Location & Travel

This position is based in Tokyo, Japan, with regular travel across Japan and occasional travel within the APAC region.

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

#LH-MH1