Description
StrataTech Education Group focuses on the acquisition, growth and development of specialized career education schools, particularly skilled-trade programs designed to address the nation’s growing infrastructure needs.
The company’s Tulsa Welding School subsidiary was founded in 1949 with campuses in Tulsa, Okla., Jacksonville, Fla., Houston, and Dallas (Irving) Texas. Tulsa Welding School is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and is a member of the American Welding Society and the Association of Private Schools, Colleges, and Universities. TWS-Jacksonville is a branch campus of Tulsa Welding School, located at 2545 E. 11th St., Tulsa, OK 74104. Licensed by OBPVS and ASBPCE. Licensed by the Florida Commission for Independent Education, License No. 2331. Tulsa Welding School & Technology Center (TWSTC), a branch campus of Tulsa Welding School, opened and started training students in 2014. TWSTC is located at 243A Greens Road in Houston, Texas.
The Refrigeration School, Inc (RSI) was founded in Phoenix, Arizona in 1965. RSI trains students in the technical services that are needed today and challenges the student to reach their highest level of academic knowledge and leadership capabilities. Accredited School, ACCSC. Licensed by the Arizona State Board for Private Post-Secondary Education.
StrataTech Education - Core Values
At StrataTech, we are zealous advocates of positive and sustainable life change through skilled trades education. We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others. Collectively, our organizational core values are focused on promoting an incredible work environment, with genuine and authentic people, which is both challenging and fun, while focused on serving the needs of others. Together, we are united with the desire to make a positive impact in the lives we touch and in the communities we serve.
Challenging and Fun:
Challenging and fun describes our culture at StrataTech. We cultivate an environment in which our faculty, staff, and students feel joy in asking questions, challenging the status quo, and always innovating and exploring new horizons. With a forward-thinking mentality and an energizing spirit, together we find fun in every challenge.
Creating an Incredible Work Environment:
StrataTech Education Group and our schools, Tulsa Welding School, and The Refrigeration School Inc, exist to change people's lives and create opportunities that empower them to build a life they're proud of – for themselves, their families, and their communities. This applies as much to students as it does to faculty and staff. We are unified in our commitment to change lives through a collaborative, inclusive community that encourages excellence within each and every one of us.
We value diversity, equity, inclusion, and belonging (DEIB), recognizing the importance of creating a culture that embraces and celebrates individuals from all backgrounds and perspectives. This commitment further strengthens our mission to change lives and build a vibrant community.
Genuine People:
We are all, individually, genuine people. As a unifying value, this means StrataTech is a space that actively encourages and celebrates each individual's authentic self. We care about each other's growth, both personally and professionally, and celebrate it, fostering genuine, authentic relationships based on honesty, accountability, respect, and being of service to one another.
We hire genuine people and encourage them to bring their whole selves to work or theclassroom every day. We have built a culture of kindness and support that helps people feelcomfortable being themselves, confident about what they contribute, championed in takingrisks or trying new things, and joyful about showing up.
Force for Good:
StrataTech is a force for good in the world by creating opportunities for people to find meaning, purpose, creativity, and financial stability. We espouse a conscious capitalist ethos that exists within oureconomic system but balances it with an ethical framework and the belief that life—and business—is about making a positive impact.
We strive to make a positive and sustainable impact on the lives and communities (and world) we serve by creating employment opportunities both internally and in thetrades thatwetrainstudents for. Everyone has the potential to positively impact the worldand we communicate that to our faculty, staff, and students.
We are laser focused on student success by focusing on organizational and operational improvements, a dedication to excellence in training programs, innovation and technology aligning industry transformations, and a culture built on human compassion, care, and service. Together, we are on fire to inspire and collectively strive to make a true impact in the lives of others.
Position Summary:
The Corporate Director of Student Financial Operations is responsible for enterprise-level operational execution of all student-facing Student Financial Services functions.
This role drives measurable performance across Tuition Planning execution, Funding Operations, Active and Inactive Student Collections, Cohort Default Rate (CDR) engagement activities, and centralized student financial call center operations.
Reporting to the Senior Vice President of Student Financial Services, the Corporate Director ensures defined enterprise standards are implemented consistently across campuses and remote teams. The position is accountable for speed-to-package performance, financial clearance SLAs, delinquency reduction, outreach execution, service quality, and performance visibility.
This role converts enterprise strategy into daily operational results
Detailed Responsibilities:
Operational Performance & Execution
Execute enterprise service standards and operational directives established by the Senior Vice President of Student Financial Services
Drive performance against defined KPIs and SLAs across all student-facing financial functions
Monitor speed-to-package and financial clearance timelines and implement corrective actions where performance gaps exist
Ensure consistent workflow execution across campuses and centralized operations
Funding Operations & Packaging Management
Oversee daily execution of funding workflows, including scholarship processing and external funding documentation
Monitor funding gap trends and ensure timely resolution at the campus level
Drive packaging completion performance and reduce delays impacting student starts
Ensure documentation standards and compliance controls are consistently applied
Tuition Planning & Financial Clearance Execution
Enforce financial clearance service-level agreements (SLAs)
Identify and remove operational roadblocks affecting enrollment-to-start conversion
Ensure timely and accurate tuition planning documentation
Monitor campus-level performance and provide structured performance feedback
Collections & Delinquency Management
Drive outreach cadence execution across active and inactive student populations
Monitor account aging, delinquency trends, and recovery performance metrics
Ensure consistent promise-to-pay documentation and follow-through
Implement operational action plans to reduce delinquency exposure
CDR Operational Engagement
Execute proactive borrower engagement strategies for at-risk students and graduates
Monitor repayment trend data and outreach effectiveness
Maintain accurate operational documentation supporting institutional default prevention efforts
Provide recurring performance data to the Senior Vice President
Call Center & Student Experience Oversight
Oversee centralized student financial call center operations and campus-based engagement teams
Monitor performance indicators including responsiveness, resolution timelines, documentation accuracy, and quality assurance scores
Implement coaching and training plans to improve service delivery and operational efficiency
Ensure consistent student communication standards across all engagement channels
Workflow Implementation & Performance Reporting
Implement standardized workflows across all student-facing financial functions
Maintain and monitor SLAs
Produce recurring operational dashboards and campus-level performance reports
Translate performance data into structured operational improvement plans
Escalate systemic risks or trends to the Senior Vice President
Leadership & Accountability
Directly supervise Directors within student-facing financial operations
Establish measurable performance expectations aligned with enterprise benchmarks
Conduct performance evaluations and implement corrective action plans as needed
Lead operational training initiatives and continuous improvement efforts
Education and Experience:
Bachelor’s degree from a four-year college or university required; advanced degree preferred.
Minimum of eight (7) years of progressive leadership experience in Student Financial Services, financial operations, funding strategy, or collections management within higher education or a regulated environment.
Demonstrated experience leading multi-campus Directors and centralized operational teams.
Experience managing centralized call center operations preferred.
Strong knowledge of tuition planning models, scholarship administration, collections strategy, and default prevention frameworks.
Proven ability to design performance dashboards, monitor SLA compliance, and analyze division-level operational data. Communication skills with ability to present performance insights to leadership.
People Responsibilities:
Manages operational leaders within Student Financial Services. Responsible for coordination, supervision, and performance management of Tuition Planning, Funding Execution, Collections, CDR operations, and centralized engagement teams.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Physical Environment:
Most work is performed in a temperature-controlled office environment
Incumbent may sit for long periods of time at a desk or computer terminal
Incumbent may use calculators, keyboards, telephone and other office equipment
Stooping, bending twisting, and reaching may be required
Some work may be completed in classroom or shop environment
Travel may be required to campus locations, conferences and meetings as needed
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
Bachelor’s degree from a four-year college or university required; advanced degree preferred.
Minimum of eight (7) years of progressive leadership experience in Student Financial Services, financial operations, funding strategy, or collections management within higher education or a regulated environment.
Demonstrated experience leading multi-campus Directors and centralized operational teams.
Experience managing centralized call center operations preferred.
Strong knowledge of tuition planning models, scholarship administration, collections strategy, and default prevention frameworks.
Proven ability to design performance dashboards, monitor SLA compliance, and analyze division-level operational data. Communication skills with ability to present performance insights to leadership.
